Exchange Information

Exchanges & Custom Orders | Sublime Fashion

Our Approach to Exchanges

At Sublime Fashion, we encourage customers to review product descriptions, available photographs, size information and custom-order specifications before placing an order.

We understand that receiving the correct product in the expected condition is important.

When an Exchange May Be Approved

An exchange may be considered if:

You receive an item different from the item ordered.

The item arrives damaged or has a manufacturing or finishing defect attributable to us.

The product materially differs from the confirmed order specifications.

Another exchange situation is approved under our applicable policies or required by law.

All claims are subject to verification.

Custom-Made Orders

Custom-made outfits are prepared according to the measurements, specifications and design details confirmed by the customer.

Because these products are personalised, returns or exchanges due to a change of mind, incorrect customer-provided measurements or a preference change are generally not accepted, except where required by law or where the issue is attributable to Sublime Fashion.

Product Condition

For an exchange to be considered, the outfit should remain unused, unwashed and unaltered, with original tags and packaging intact wherever applicable.

Items damaged through customer handling, alteration, washing or removal of tags may not qualify, except where the issue concerns an underlying defect or other rights that cannot legally be excluded.

How to Request an Exchange

1. Contact us within the applicable reporting period.
2. Provide your order number.
3. Share clear photographs or videos showing the concern.
4. Explain the issue so our team can review it.
5. Follow the instructions provided after the review.

WhatsApp: 03023588573
Email: info@sublimefashion.pk

Please do not send an item back before receiving return or exchange instructions.